What you need to know
Cancellations
Annoying for you and for us if a room remains free. In the case of a cancellation, the booked hotel arrangement will be charged:
- 30 days before arrival 50 %.
- 14 days to 4 days before arrival: 80 %.
- 3 nights before arrival and in case of early departure 100 % of the agreed room rate
Deposit
In order to guarantee your reservation, we ask you to pay a deposit. In this way your booking will be confirmed.
Travel insurance
Occasionally, something can happen before the start of a trip. With our trip cancellation insurance you are financially covered. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered by the Europäische Reiseversicherung's travel insurance.
Click [here] to take your personal insurance.
Payment deposit & trip cancellation protection
Tourist Tax
People from 14 years of age will have to pay a tourist tax of 2,80 € per person and night. This fee is not included in the total price of your stay: it is only payable on departure.
Various
For your four-legged friends, costs are 10 - 15 € per night (without board). Damage caused by improper handling will be charged.
Barrier-Free Holidays with Comfort and Warm Hospitality
We want all our guests to feel completely at ease during their stay. That is why we offer an accessible room designed to provide comfort and meet the needs of guests with reduced mobility. Our property is easily accessible thanks to an elevator, allowing convenient access to all main areas of the house. Generous space, an accessible bathroom, and thoughtfully designed facilities ensure a relaxing and worry-free stay. Whether you are a senior traveller, a guest with a disability, or simply someone who values extra comfort, you can enjoy a pleasant and relaxing holiday in a welcoming and accessible environment.
Our property has been inspected and certified by “South Tyrol for All” as an accessible accommodation. This allows you to plan and enjoy your holiday with complete peace of mind from the very beginning.
Sustainability is more than just a promise for us.
By avoiding plastic bottles, choosing regional products, supporting short supply chains, and reducing food waste through conscious food management, we contribute every day to protecting the environment and the climate.
The certification of our Carbon Footprint confirms our commitment to sustainability and climate protection.